Privacy Policy for Jeko Digital

Privacy Policy

This Privacy Policy has been prepared to ensure the protection of the data of users and customers of Jeko Digital, and to comply with the implementation of the "Personal Data Protection Law" applicable in the Kingdom of Saudi Arabia. This refers to information that can be used alone or with other data to identify a specific individual. By using this website, you agree to the terms stated in this policy.

Data Collected:

1.1. The personal data we may collect to provide smart home services includes:

1.1.1. Full name.

2.1.1. Email address.

3.1.1. Mobile number.

4.1.1. Postal and detailed shipping address (for product delivery, installation, and on-site viewing services).

2.1. Methods of Data Collection:

1.2.1. Directly when registering on the store, placing an order for smart locks or accessories, or contacting customer service.

2.2.1. Indirectly through cookies and technologies used when browsing the website or interacting with the store's advertising content on social media platforms.

Purpose of Data Collection:

1.2. We use personal data for the following purposes:

1.1.2. Completing registration, purchase, delivery processes, and booking appointments for installation and viewing technicians.

2.1.2. Improving the user experience of smart devices from Jeko Digital and customizing store content.

3.1.2. Responding to technical support inquiries, customer service, and device complaints.

4.1.2. Sending order updates, smart system notifications, and exclusive promotional offers (upon preference).

5.1.2. Analyzing data to improve the quality of services and products of Jeko Digital.

Protection of Information:

1.3. We commit to protecting your personal data through:

1.1.3. Storing data on secure, compliant cloud servers within the Kingdom of Saudi Arabia.

2.1.3. Utilizing the highest encryption and network protection technologies to ensure the security of your smart home information.

3.1.3. Restricting data access only to authorized employees and installation technicians within the limits required for work.

2.3. We also adopt SSL technology to secure sensitive information. Payment or credit card data is never stored on our servers under any circumstances, as transactions are processed through official, approved electronic payment gateways.

Cookies:

1.4. We use cookies to improve the performance of the Jeko Digital website, and usages include:

1.1.4. Remembering shopping cart contents of smart locks and accessories.

2.1.4. Saving user preferences and browsing settings.

3.1.4. Analyzing user behavior on the website to improve the quality of the shopping experience.

2.4. You can control cookies through your browser settings; however, disabling them may affect certain store features and the purchasing experience.

Data Sharing:

1.5. We do not sell, rent, or trade our customers' personal data with any external party, except for:

1.1.5. Website operation partners or authorized service providers, such as shipping companies, payment gateways, and technical support providers (ensuring complete data confidentiality).

2.1.5. In the event of a regulatory or legal obligation requiring disclosure under the laws in force in the Kingdom.

2.5. Non-personal aggregated data may be shared for statistical purposes, performance enhancement, or store marketing campaigns.

Statutory Rights of the Data Subject:

1.6. A customer of Jeko Digital has the following rights under the Personal Data Protection Law:

1.1.6. The right to know how their data is collected, used, and processed.

2.1.6. The right to access their personal data registered with us.

3.1.6. The right to request correction or updating of their data.

4.1.6. The right to request destruction and deletion of data unless there is a regulatory or contractual barrier (such as active product warranty periods).

5.1.6. The right to withdraw consent for data processing at any time.

2.6. The data subject may exercise these rights by contacting the management of Jeko Digital through the means listed below. We will respond to the request within (7) business days free of charge.

Legal Basis for Data Collection and Processing:

Personal data is collected and processed based on the user's explicit consent when dealing with the store. The user has the right to withdraw this consent at any time, unless there is a legal or contractual basis (such as documenting purchase invoices and warranty numbers for locks and cameras) that requires continued processing. The user can contact us via the email address listed below to request withdrawal of consent or to inquire about it.

Data Retention Period and Destruction:

We commit to retaining personal data for a period not exceeding three (3) years from the date of the customer's last interaction with the store, unless there are legal, tax, or contractual requirements related to smart device warranties that necessitate otherwise. After this period expires, data is destroyed in a secure, technically approved manner that prevents it from being recovered or reused.

Dealing with Data Breaches:

In the unexpected event of any security breach of personal data, we will take immediate technical measures and notify the affected users and regulatory authorities within (7) business days via email and through an announcement on the store's website.

External Links:

Our store may contain links to external websites or social media platforms (such as our TikTok account); Jeko Digital bears no responsibility for the privacy policies and practices of those external sites, and you are advised to review their privacy policies independently before using them.

Personal Data Protection Officer:

The management of Jeko Digital (jeko-digital.com) is the entity responsible for protecting personal data and processing any complaints, requests, or inquiries related to it. You can contact us directly via the following details:

• Official Email: [email protected]

• Mobile / Customer Service: [+966553930929 or +966552655682]

• Official TikTok Account for awareness and support: https://www.tiktok.com/@jeko_digital

Complaints and Inquiries:

If you have any complaints, feedback, or inquiries regarding this Privacy Policy or how your personal data and device security are handled, we are pleased to have you contact our customer service team directly via email at [email protected] or through approved communication channels at Jeko Digital.

Amendments to the Privacy Policy:

We reserve the right to amend and update this Privacy Policy at any time to keep pace with technical and regulatory updates. Users will be notified of any material changes via the website, and your continued use of the Jeko Digital store constitutes explicit consent to the amended and updated version of the policy.

Approved Language:

The Arabic language is the official and sole reference for interpreting and applying the terms of this policy. In the event of a conflict between the Arabic version and any translation thereof, the Arabic version shall be adopted before the competent authorities in the Kingdom of Saudi Arabia.