Terms and Conditions for Jeko Digital

Welcome to Jeko Digital (hereinafter referred to as the "Store", "we", "us", or "our"). Please read these Terms and Conditions carefully before using our website [jeko-digital.com] or purchasing any of our products and services. By accessing the website or completing a purchase, you expressly agree to be bound by all the terms and conditions outlined below.

1. Definition of Services and Products

1.1. Jeko Digital provides integrated smart home and facility solutions. This includes the sale of smart devices (such as smart locks, surveillance cameras, and smart accessories) along with associated technical and logistics services, including installation, technical support, and the "Smart Viewing Before Purchase" on-site trial service.

2. Eligibility and Account Maintenance

2.1. Users must be at least 18 years of age, or use the Store under the supervision of a parent or legal guardian. 2.2. The customer bears full responsibility for maintaining the confidentiality of their account credentials and password, as well as for all activities that occur under their account.

3. Pricing and Payment

3.1. All prices displayed on the Jeko Digital storefront are calculated in Saudi Riyals (SAR). 3.2. We provide secure and diverse payment gateways, including Mada, Visa, MasterCard, Apple Pay, alongside buy-now-pay-later installment options via Tamara and Tabby. 3.3. The Store reserves the right to modify the prices of its products or services at any time without prior notice. Price adjustments will not apply to orders that have already been confirmed and paid for.

4. Shipping and Delivery

4.1. Shipping and product delivery are handled in cooperation with approved logistics partners within the Kingdom of Saudi Arabia. 4.2. The customer is responsible for providing an accurate shipping address and mobile number. The Store bears no liability for shipment delays or failed deliveries resulting from incorrect data provided by the customer. 4.3. During exceptional seasons, holidays, or official vacation periods, specific shipping deadlines (Cut-off dates) will be announced in advance. Customers are advised to monitor these deadlines to ensure their shipments arrive before any scheduled pauses.

5. On-Site Viewing and Installation Services

5.1. Jeko Digital offers a "Smart Viewing Before Purchase" service to allow an on-site trial and field testing of smart locks within covered operational areas (such as the city of Jeddah). 5.2. Upon booking an appointment for an on-site viewing or installation, the customer must be present at the specified location at the agreed time. If the customer wishes to cancel or reschedule, they must notify customer service at least 24 hours in advance. 5.3. The customer is fully responsible for ensuring that their door or setup location matches the technical requirements specified on the product page before the installation team arrives.

6. Warranty, Returns, and Exchanges Policy

6.1. All smart devices and accessories are covered under standard electronic product warranties against manufacturing defects. The warranty does not cover defects resulting from misuse, accidental damage, dropping, or tampering and attempting repair outside of the Store's authorized technicians. 6.2. Customers have the right to request an exchange or return in accordance with the periods specified in the Store's Return Policy, provided the product remains in its original condition, inside its sealed factory packaging, and has not been installed or used. 6.3. Digital products, services, or maintenance subscription packages that have already been activated or issued are non-refundable once service delivery or digital code transmission has commenced.

7. Loyalty and Affiliate Marketing Program

7.1. Jeko Digital allows its customers and B2B partners (such as contractors and interior designers) to join its rewards or affiliate marketing program using dedicated tracking codes and affiliate portals. 7.2. It is strictly prohibited to use misleading marketing tactics, spam, or utilize the Store's trademark in a manner that harms its reputation when sharing discount codes or links. 7.3. The Store reserves the right to audit all sales generated through the affiliate program and to suspend or terminate any account or commission if manipulation or violations of these terms are discovered.

8. Limitation of Liability

8.1. Jeko Digital strives to provide high-quality hardware and stable software ecosystems for its smart devices. However, the Store is not liable for any disruption in device operation resulting from issues with the customer's internet network, power outages at the facility, or any force majeure events beyond our technical control.

9. Intellectual Property

9.1. All content available on the website—including text, images, logos, videos (including our official TikTok content @jeko_digital), and designs—is the exclusive property of Jeko Digital and is protected by copyright and trademark laws in the Kingdom of Saudi Arabia.

10. Amendments to Terms and Conditions

10.1. The Store retains the full right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be posted directly on this page, and your continued use of the website following such postings constitutes your implicit acceptance of those changes.

11. Governing Law and Dispute Resolution

11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia (including the Electronic Commerce Law and the Personal Data Protection Law). Any dispute arising in connection with the use of the Store shall be subject to the exclusive jurisdiction of the competent judicial authorities in Saudi Arabia.